Refund Policy
Guarantee:
At AXEL, we care about our customers' satisfaction and want to ensure that your shopping experience is smooth and worry-free. That's why we offer a 30-day refund policy, allowing you to return or exchange a product if it does not meet your expectations or has any manufacturing defects.
Product Returns:
For a product to be eligible for return, the request must be made within 30 days of purchase and before the product is delivered. If the package has been received, it must not have been opened or handled.
If the package has been opened, you may return unused products. All returned items will be inspected in our warehouse.
How to Make a Return or Exchange:
To make a return or exchange, please contact our customer service team via email at info@axel-timepieces.com or through our contact form on the website. After the product is received in our warehouse, it will be inspected, and you will be notified whether the refund has been approved or not. If the return is approved, the refund will be processed automatically to your original payment method within up to 10 days.
Refunds:
Once the return is approved, the refund will be processed and issued directly to your original payment method within up to 10 days.
Shipping:
Shipping for returns or exchanges is free for all customers. No additional shipping fees will be charged for returns or exchanges.